Restaurant
intranet guide
Make your business a place where employees want to work (and customers want to come back to)
It’s no secret; the restaurant business is hard. Providing a consistently high customer experience and employee experience is challenging. You may be experiencing some of the same challenges as our restaurant customers:
- Reaching employees at every level is virtually impossible
- Different locations tend to operate as individual ‘islands’ (leading to unnecessary wastage)
- Getting a consistent, high-quality in-store experience is a struggle
- Communicating across locations gets messy, noisy, and burdensome.
How do you overcome all of this and ensure your employees are getting the information, support, and encouragement they need to provide a phenomenal customer experience?
Well, our customers did it with the JostleⓇ intranet. It’s an intuitive communications tool that brings all of your communication into one place and enables your culture to thrive. Find out if it can do the same for you.
“This is the best our company has been running in my entire 13 years here.”
Bob Hartnett
CEO, Houlihan's Restaurants
Problem:
“Getting important company info and documents to our staff is unreliable and disorganized.”
Answer:
Using multiple tools—email, IM, old-school portals—often leads to confusion and missed messages. Get a tool that makes it easy to update everyone with news and documents (and make sure it has a great mobile app!)
How Jostle achieves this:
NEWS is Jostle's central hub. A place for leadership to post updates, publish articles, and ensure they’re read with the ‘sign-off’ feature (when needed). People can also add comments and ask questions.
In LIBRARY it’s easy to file and find documents. You can have multiple Librarians, which means relevant people are responsible for their own corner of the LIBRARY (eg. Sales are in charge of the Sales collateral).
Customer Experience:
“The Jostle intranet had the unique ability to clarify our overall organization and help us with internal communication.”
Patti Bridal
Director, Corporate Services, City of Vernon
Problem:
“How do I reduce turnover and retain good talent?”
Answer:
Benefits, salary, and perks will work to an extent. Beyond that, people are looking for:
- Good corporate culture
- Positive relationships
- A company to believe in
- Recognition
- More responsibility
How Jostle achieves this:
Jostle gives people a sense of their place in an organization and encourages teamwork. The platform connects people and gives them a voice through the live-stream Activity feed, NEWS articles, Discussions, and Comments.
Managers and peers can recognize each other with Shouts-Outs in the company-wide Activity feed or give each other micro-bonuses. Good work isn’t missed and people are encouraged to continue doing it!
Customer Experience:
“"All of this recognition and celebration has increased employee engagement and morale, and part-time workers finally feel they are a part of something bigger."”
Caleb Archer
Project Specialist, M&G Pizza Enterprises (Domino's Pizza franchisee)
Problem:
“I want every location to operate like our top performer. How can I get more consistency and communication between locations?”
Answer:
Ensure messages from head office reach everyone and are regularly reinforced. Then, go one step further, and create a network of communication and support between locations.
How Jostle achieves this:
With JostleTV and our mobile app, leadership messages reach every single employee. Floor staff can stay up to date with company news on big screens in staff areas and small screens on the go.
Managers are a big fan of DISCUSSIONS—the chat feature in Jostle. They can share on-the-job solutions and best practices with each other (either one-on-one or as a group). Every shared file and link is saved in the chat’s neat drop-down lists.
Customer Experience:
“We now have a central “go to” place for all staff to access at anytime, even on the go with the Jostle app. It has allowed us to share and celebrate successes, and encourage team work.”
Katherine Bell
Brand Ambassador, Pure
Problem:
“I’d love to improve our onboarding process!”
Answer:
Where you can, enable individuals to orient themselves as much as possible. Make it easy for new hires to understand their team structure and connect with the right people.
How Jostle achieves this:
With Jostle, new hires get connected and familiar with the company from day one. TEAMS, an always-up-to-date organization chart with photos of employees, allows new staff members to orient themselves and discover who does what.
When a new hire is added to Jostle, they see all of the documents, conversations, and news that are relevant to their role. This means they immediately become familiar with your culture (and have everything they need at their fingertips).
Customer Experience:
“When we ask for feedback on orientation— and we’ve put a lot of senior people through orientation recently— the feedback that they’re giving us about the Jostle intranet has been fantastic.”
Jo Berrington
VP - Brand, Yotel
Want to see Jostle in action?
